Where can I find my invoices and update billing details?

In this article we will show you how to log into our customer portal to download invoices and update billing details.

! Please note that the customer portal can only be accessed by the invoice receiver. !

General Information: The pricing is based on the number of sessions per month, not on the number of (sub)domains, wherefore subdomains of a domain are included in the pricing. 

Overview:

• Self Service Portal
• Steps to log into the Self Service Portal
• Do you need further help?

 

 

Self Service Portal

In the Self Service Portal you can:

• download existing invoices
• update your address
• update your payment method
• update your credit card information
• add your details for direct debit
• check general information regarding invoice details

Steps to log into the Self Service Portal:

1. All invoices that are sent out from Usercentrics have a link to the Self Service Portal. You can either use the Link “Customer Portal” in the main text or use the link on the bottom “Log into your account now →”.
   
   
2. Enter your email address (the one that received the invoice, as this is the only person who can access the portal).
   
   
   
3. After inserting your email address, we’ll send a one-time password to that address.
   
   
4. Using this password you can log in to your account.
   
   
5. By selecting Payment methods you can update your credit card information or select direct debit with our partner GoCardless.
   

Do you need further help?

If you have any further questions about invoices or our customer portal, feel free to contact [e-mail].